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Dedication v
About the Author xvi
Foreword by Russell Davies xvii
Notes on Paperback edition xxi
Introduction 1
At the 'cellotaph' 1
Ghostbikes 4
So how are we to explain this kind of thing? 4
Bigger boys made me do it 5
A book about mass behaviour 7
Mass behaviour is hard to change 7
Bad theory, bad plan. Better theory? Better plan? 9
Old news? 10
I and the other 10
Market research and me 11
We're all individuals – I'm not 12
Understanding the how not just the what? 13
What the book will cover 14
How to use this book 17
Part One: A 'We-Species' with an illusion of 'I'